Shipping & Returns
DELIVERY INFORMATION
How do I print my own invites?
Our ‘Print-Your-Own’ service offers some great benefits – it’s affordable, instant and globally accessible. You can choose to print from home, or approach a local printing company to work with. PDFs are high resolution and compatible with most digital print supplier processes. We send a handover leaflet with instructions to help with both printing at home or printing at your local printers/office supplies store.
If I order from your ‘Print-Your-Own’ service, how can I get my design to a local print company?
Easy! As soon as you've approved your proof copy, you'll be sent an email with links to download your designs. You can forward this email straight to a printing company/office supplies print desk and when they click the download button, they'll have everything they need. Alternatively you may download and save your design and upload it via the web, send it via a file-transfer website (such as wetransfer.com), or save it to a USB/memory stick or on a CD.
How do I know if my printer can print card stock?
Standard A4 paper is around 90gsm, which means the kind of thickness you need to print a more substantial card is thicker. However, not all printers facilitate card and those that do, vary. You’ll also need to consider whether your printer bends the card as it prints. Rear-feeding printers will be best for printing invites as they do not bend when they print. Before buying custom paper and card sizes, we recommend you check your printer’s specifications to see if the printer can handle the thickness you want to print. The specifications may be in a separate “Specifications” document or in the manual. Please also see our printing troubleshoot handover leaflet which will give you tips on how to set up your home printer.
What is paper GSM?
GSM or Grammes Per Square Metre is the measurement used when weighing paper sheet sizes. Although any weight of paper can be used for any printed item, there are generally a few unwritten guidelines we follow in order to make sure the finished product is suitable for its purpose.
For example, if you printed an invite onto a low-gsm paper it will feel flimsy and would not do your invite justice. On the other hand, high-gsm paper stock feels good quality but too heavy and you’ll find it difficult to package into an envelope. For further information or to get an idea of thickness we recommend going to your local stationery store to see and feel the paper thicknesses.
We recommend printing our invites on 200 - 260gsm card stock, however you may wish to go lighter with your invites. It’s firmly in your control. Remember: anything from 160gsm is considered card.
If your home printer does not support card stock, we recommend visiting your local printer/office supplies store (staples/office works) for reasonable printing prices.
For more information please visit our FAQs or get in touch via our contact us form.
RETURNS
What happens if I want to cancel my order?
If you decide for any reason that you do not want your stationery, you can cancel your order within 24hrs of placing the order for a full refund. If you decide to cancel your order after receiving your proof copy we cannot offer a refund, as the work would have been carried out. Rush orders cannot be refunded as we start the process immediately!
What happens if there are mistakes on my final cards?
Upon final approval of your proofs we cannot accept returns due to any errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. Of course if we are the ones who have made a mistake AFTER your final approved proof, we will correct and resend the PDF free of charge. Please double check all invites BEFORE printing.
For more information please visit our FAQs or get in touch via our contact us form.